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What are the policies and procedures for cancellations, returns, and exchanges?

Any issues regarding product temperature or thawing when delivered need to be reported to by midnight on the day of delivery.

In the unlikely event that you are not satisfied with your purchase, please email Customer Service within 3 business days of receipt. We will evaluate each scenario on its merits. We cannot accept returns and will not refund orders that are refused when delivery attempts are made, orders with incomplete or invalid addresses, or orders sent to recipients not available to accept the packages in a timely manner on the day that it arrives.

Cancellation policy

Orders placed for future shipment can be cancelled by contacting within five business days prior to the requested ship date of the order (during the month of December, we require seven days notice). Cancellations can be emailed to